2014 – 2018 | 2021 – Present

Manage project scope from quote to launch with all design and development teams entire project life cycle. Successfully recruit, hire and manage potential new team talent. Manage client expectations and happiness throughout simple and complex website builds. Work directly with CEO to identify areas of opportunity for business growth and sustainability. Design subsidiary website pages once brand development is complete.

• Increased client satisfaction by 120% through expectation and scope management.

• Develop efficient processes for design to development for website builds to increase productivity by 15%.
• Create wholistic marketing strategies pre- and post-website launch, nurture campaigns and social media launch plans for clients.
• Increase client deliverable speed to produce faster website delivery.

Jan 2018 – May 2021

Develop strategy for small and large initiatives for multiple clients. Maintain positive client relationships while advising clients in making strategic business decisions. Manage multiple teams of 50+ people through ideas, launches and performance. Emmy-awarded agency.

• Successfully research, develop, produce and launch brand design refresh that increased website conversion by 200%.
• Create, manage and oversee marketing strategy to optimize account performance with budgets up to 10 million.
• Resident client relations expert for developing positive client relations across every account.
• Develop and launch processes for efficient and successful agency operations.

Dec 2016 – Jan 2020

Lead & manage team of developers, designers, a project manager and customer service team. Create new and innovative brands & websites for lifestyle brands and mental health professionals while ensuring high conversions and quality in every launch.

• Created & implemented a streamlined system via Asana for brand development, wire framing and design to development processes.
• Sold 5-figure website builds, while continuing to upsell throughout the process based on clients’ needs.
• Launched 15+ websites in a little under a year.
• Created solutions for clients with “tight budgets” that don’t overwork team, but still deliver a quality product to client.
• Successfully problem solve all customer complaints into positive experiences and testimonials.
• Create & maintain lead generation for the business to create a consistent flow of leads — via paid ads, SEO, social media channels, blogging and email marketing.

I have worked at MANY other agencies and businesses outside of the above jobs listed! However, these experiences were where a majority of my expertise was born, bred, and grown into where it is at today.

If you have any particular questions about my experience and what I else I might have experience in, feel free to download my resume below and send me an email!